Queries on Service Matters:

How can we improve the service standards in Singapore?
I am an Indian National living in Singapore for the last ten years. Due to the nature of my job, I travel very frequently to countries around Asia. Singapore has been really like home to me but one thing that really saddens me is the service standards which is very appalling.

Countries like Malaysia, Hong Kong and Indonesia have stepped up their standards when it comes to service. Why is it that Singapore seems to be taking steps backwards in this area. I know that there are National movements like GEMS (Go-the-Extra-Mile for Service) but is it really helping? I am really not seeing a change in the level of service standards in Singapore and it is really troubling me.

How then can we improve our service standards in Singapore?

V.J.
India
02 Nov 2006

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