Service Matters:

Welcome to Service Matters. Service Matters is all about customer service and how businesses, service providers and even consumers and public can gain some valuable tips from the articles or short stories written.

In time to come, Service Matters will be the only place where anyone can come and learn great customer service.

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Latest Query:
02 Nov 2006   How can we improve the service standards in Singapore?

Latest Articles & Videos:
21 May 2007   What Is Superior Service?
17 May 2007   Turn Customers Complains Into Assets
08 May 2007   Why Customer Service Is Even More Important These Days
17 Apr 2007   How CRM Software Works - Creating Customer Satisfaction With a Click
17 Apr 2007   Handling Difficult Customers - 8 Strategies
08 Apr 2007   Fed Ex - "Cast Away Movie" Parody Clip
29 Mar 2007   Restoring The Personal Touch
16 Mar 2007   Satisfaction Be Damned, Value Drives Loyalty
12 Mar 2007   Creating Customer Value
27 Feb 2007   Take Care of Clients with L.E.A.R.
01 Jan 2007    Bad Service?...No, More Like Bad Attitude!
18 Dec 2006   The 5 Biggest Customer Service Blunders Of All Time
13 Dec 2006   How to Understand Your Customers?
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